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Documentation & Support

Save time & energy with easy access to your billing questions through our embedded Help File, or Pdf Manual. Interactive remote assistance helps us to help you faster. Unlimited telephone support provided to registered members.

• Our embedded Help File directs you through every step in the billing process.
• Help file FAQ's & Troubleshooting pages for each program feature such as File, Payments, and Meters will answer questions quickly to make your work fast & easy.
• Printable PDF Manual within the embedded Help File.
• Remote assistance for troubleshooting, training, and file transfers
Entering a code (provided by WaterWorks) into the box below, will allow us to remote into your computer for file transfers, and assistance in troubleshooting. It will ask you to "Run" two files prior to allowing us to connect.